With your purchase, you’ll receive a warranty starting from the date of acquisition and lasting until the specified expiration date. This warranty provides peace of mind, ensuring that you’re covered for any potential issues with your product. The warranty period for each product is listed on its respective product page.
Warranty Requirements
To ensure your warranty remains valid, please adhere to the following conditions:
- Original Purchaser: You must be the original buyer and owner of the sleep set purchased directly from us.
- Warranty Period: The warranty starts on the original purchase date. Any repairs or replacements will not extend the warranty period or establish a new one.
- Proof of Purchase: To verify the original purchase date, the original invoice must be provided.
- Manufacturing Defects: Our products are designed to the highest standards and are covered against manufacturing defects. However, damage resulting from misuse or improper handling is not covered under this warranty.
- Mattress Sagging: The warranty covers sagging of the mattress core, but not fabric-related issues such as tears, stains, burns, lint accumulation, or color fading.
- Damage Caused by the Customer: Any damage caused by the customer or improper care is not covered under the warranty.
- Timely Repairs or Replacements: Our team will make every effort to repair or replace products promptly, ensuring you experience minimal disruption.
- Sagging and Softness: The warranty covers sagging of the mattress core but excludes damage to the outer fabric cover. A nominal increase in softness due to normal use is also excluded.
- Comfort Preference: Comfort is subjective, and our warranty does not cover dissatisfaction with the comfort level of the product, nor does it extend to any modifications that fall outside the product’s performance scope.
- Sagging Criteria: The warranty only covers sagging of more than 15% of the mattress thickness. Depressions smaller than this are not covered.
- Our Judgment is Final: The company’s judgment is final in determining whether a defect is covered by this warranty.
- Paired Mattresses: If two mattresses are paired together, only the sagging mattress will be eligible for repair.
- Maintenance: To ensure maximum warranty coverage, regular maintenance of your mattress is recommended to keep it in good condition.
- Transportation Costs: Customers are responsible for covering transportation costs related to repair or replacement services.
- Product Improvements: Our products are subject to ongoing improvements. We reserve the right to modify features, specifications, and warranty terms at any time without prior notice.
- Medical Compatibility: While our products offer exceptional comfort, we cannot guarantee they will meet specific medical needs or requirements.
- Jurisdiction: Any disputes related to this warranty are subject to the jurisdiction of New Delhi, India.
- Dimensional Tolerance: There may be a tolerance of ± 15mm in the length, width, or height of the product.